Hotel Policies

Check-In/Check-Out for Hotel Guests

Gzella Collection Hotels check-in time is at 4:00 pm, and check-out time is at 11 am. The hotel will make every effort to accommodate our guests’ stay if all information at the time of reservation is provided. Early check-in / late check-out requests may be made through the front desk only and are subject to determination based on hotel occupancy. Additional charges may apply.

Cancellation / No-Show Policy

All confirmed reservations not canceled at least 72 hrs. before arrival (defined as 4:00 pm local time the day prior) will be the guest’s responsibility. Cancellations received within the 72-hour period or a “no show” will incur one night’s room and tax charge to be assessed to the credit card on file. Please provide cancellation notice before 4:00 pm 72 hrs. prior to arrival to avoid a penalty of one night’s room & tax.

Deposit/Guarantee

All reservations must be guaranteed for arrival by first-night room deposit, secured with a major credit card with an expiration date.  The hotel has a right to charge a first-time night deposit any time after the reservation is made. The hotel will not hold any reservation unless secured by the above methods. Upon check-in, guests may use another form of acceptable payment for their accommodations. The Credit Card charged as a guarantee must be presented upon check-in.

Smoking Policy

Gzella Collection Hotel is a non-smoking facility. Smoking is not permitted in the guest rooms. Smoking is allowed only in designated area. Should it be determined that smoking has occurred in a guestroom, the hotel will charge a $200.00 cleaning fee placed on the guest folio before or after check-out.

Pet Policy

Unfortunately, Elita Hotel is not pet friendly. Fortuna Hotel welcomes dogs of all breeds. Unfortunately, cats are not accepted. Only service animals are permitted at no charge. The hotel will charge $25 per pet/per night. Dogs must be on a leash at all times. No aggressive animals are allowed. Please advise when making a reservation if bringing a guide dog or service animal into the hotel so we may prepare for arrival accordingly.

Third and Extra Person Fee

Room rates are listed for single/double occupancy. Additional adults sharing a room will incur a charge of $25 per night per person. Maximum occupancy depends on the room size.

Connecting Rooms

The availability of connected rooms is limited, and please confirm with the guest services.

Children’s Policy

Children aged 12 and under can stay free of charge using existing beds. Children 13 years old and older will be charged as an adult and incur a cost of $25 per night per person. Cribs are complimentary.

Tax

7% state tax per night, + 6% Tourist Tax, per night

Minimum Age Requirements

All guests must be 21 years or older to confirm guestroom accommodations. A valid photo ID must be presented at the time of check-in for age verification.

Hotel Payment Policy

In order for guest accommodations to be confirmed at the time of check-in, a valid form of payment must be provided through the authorization of a debit or credit card. When a debit or credit card is presented for approval, please be advised that a credit hold in the amount of guest room charges, applicable taxes, and a $100 hold for incidental charges will be placed on the banking account. During the time of Spring Break, guests under the age of 25 must allow a hold of $500 for incidentals on the provided valid form of payment on file. No cash will be accepted for incidentals. Any damages or missing items from the room will be charged to the credit card or subtracted from the incidentals deposit before or after departure.

Accepted Methods of Payment:

Master Card
Visa
American Express
Diners Club
Discover Card

Outdoor Heated Pool

The outdoor heated swimming pools are open from dawn to dusk. No lifeguard is on duty. An adult must accompany children under the age of 16.

Parking Services

Parking is available 24/7 for guests. Upon arrival, parking permits must be obtained and validated by front desk personnel and placed on the dashboard to avoid being towed. Parking passes are $10 plus tax per day. Parking is based on availability. (Major holidays and events $20).

Good Night’s Rest Policy

To ensure the comfort and enjoyment of all our guests, the hotel enforces a Good Night’s Rest Policy in our guestrooms. Only registered guests are permitted to enter guest rooms after 10:30 PM. All guests must be registered at check-in. If a disturbance is created due to a party or noise from the guest room, one warning will be given to reduce the noise. If this warning is not followed, all guests in the room will be asked to leave the hotel immediately without a refund. Our guidelines are in place to ensure that every guest enjoys a peaceful and pleasant stay in our hotel.

Visitors

Visitors must notify Front Desk upon arrival (limited to 2 visitors per room). Visitors are permitted to stay until 10 PM. The registered guest must always accompany visitors. As a registered guest, you are responsible for your visitor at all times and may be charged an Extra Person fee for guests on the property after 10 PM. If found non-registered visitors, your stay will be considered a party. You will be ordered to vacate the premises immediately without a refund.

Promotion Policy

If you take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions at any time.

Safety/Security Policy

The hotel is not responsible for losing, damaging, or theft of cash, jewelry, or other valuables left unattended in guest rooms. Safety deposit boxes are available for the safekeeping of these items. Articles left behind by hotel guests and found after departure will be kept for collection by the owner for up to 30 (thirty) days. After that time, the hotel will dispose of unclaimed items as seen fit.

reception@gzellacollection.com

954-610-8515